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Host Casual Dining

Crafted, cultured and cellared, the Haven family is searching for service professionals who are passionate about providing a memorable dining experience. Haven is a modern concept in South Tampa, and the newest addition to the Bern’s Steak House Company’s various dining locations. We house an incredible collection of artisanal products in the kitchen, behind the bar and in our cheese cave! Come be a part of the unique staff we are building with care and concern for our guests’ experience. “We do things differently, and we do them with great pride and passion!” – Bern and Gert Laxer

Job Summary

Our host team strives to ensure that our patrons have a memorable evening by helping them to their tables with a friendly and professional greeting. From providing compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very high volume restaurant atmosphere. 

Responsibilities and Duties

  • Handle high volume seating organization and needs in a professional, guest focused manner
  • Answer all incoming phone calls within a specific time period
  • Input accurate reservations and special requests into digital reservation system
  • Answer customer inquiries regarding history, policies and procedures
  • Communicate messages and special request to management in a precise and clear way
  • Help to clear and reset tables to seat guests in a timely fashion

Qualifications and Skills

  • Must work well with others with a friendly but professional work ethic
  • Ability to balance timeliness and accuracy under pressure
  • Ability to listen and communicate clearly while maintaining proper confidentiality
  • Strong problem solving skills
  • Excellent phone etiquette 

Benefits and Perks

  • Opportunity for advancement 
  • Full Time employees are eligible for Aflac, health, dental and vision insurance after 90 days with employer contributions based on tenure
  • 401K retirement option available
  • Employee education reimbursement program for classes and certifications related to the culinary, spirits, beer, wine and hospitality management fields
  • "Family First" corporate discount at all our locations with the exception of Bern’s Steak House
  • Staff meal provided each shift
  • Secure complimentary parking  
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