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Customer Care Specialist

"We do things differently, and we do them with great pride and passion!" Come work in one of the country's top rated steakhouses with the world’s largest private wine collection!  Bern’s Steak House has been a Tampa Bay icon since Bern and Gert Laxer opened the location in 1956 to create a venue where individuals could celebrate the best tastes of life. It's that spirit that we want to weave throughout our guests experience, starting with their first phone call to the restaurant.

Job Summary

Our customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment. 

Responsibilities and Duties

  • Handle high volume of calls in an expedient and professional manner
  • Input accurate reservations and special requests into digital reservation system
  • Answer customer inquiries regarding history, policies, procedures, site navigation, operations
  • Communicate messages and special request to management in a precise and clear way
  • Help to resolve customer dissatisfaction and technical problems
  • Provide administrative, general office and clerical services as required

Qualifications and Skills

  • Proven ability in customer service is preferred   
  • Must work well with others with a friendly but professional work ethic
  • Ability to balance timeliness and accuracy under pressure
  • Ability to listen and communicate clearly while maintaining proper confidentiality
  • Strong problem solving skills

Benefits and Perks

  • Opportunity for advancement 
  • Full Time employees are eligible for Aflac, health, dental and vision insurance after 90 days with employer contributions based on tenure
  • 401K retirement option available
  • Employee education reimbursement program for classes and certifications related to the culinary, spirits, beer, wine and hospitality management fields
  • "Family First" corporate discount at all our locations with the exception of Bern’s Steak House
  • One complimentary meal provided each shift
  • Secure complimentary parking  
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