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Retail Assistant

"We do things differently, and we do them with great pride and passion!" Come work with one of the country's top rated steakhouse operations with the world’s largest private wine collection! Be part of our newest family brand as we begin retail gifts through our wine shop Bern’s Fine Wines and Spirits, our retail store that has access to special spirit collaborations and proprietary boutique wines. Help us celebrate, share and gift the best tastes of life.

Job Summary

Our retail assistant must strive to ensure that our customers encounter a friendly and professional experience. From providing compassionate and enthusiastic service over the phone to personally attending to customers’ needs throughout our variety products. This position involves some inventory, data entry, and bookkeeping. It requires a high level of attention to detail and ability to multitask in a potentially very high volume retail atmosphere, especially during peek times. 

Responsibilities and Duties

  • Handle high volume product organization and needs in a professional, customer focused manner
  • Assist in all aspect of product development, retail display, delivery coordination and customer service in a timely fashion
  • Answer all incoming phone calls and online order requests within a specific time period
  • Input accurate retail sales, delivery specifics and special requests into digital point of sales system
  • Answer customer inquiries regarding products and services
  • Communicate messages and special request to management in a precise and clear way
  • Provide administrative, general office and clerical services as needed
  • Help to resolve customer dissatisfaction and technical problems if they should arise

Qualifications and Skills

  • Experience with proven ability in retail and customer service, wine and spirits knowledge preferred but not required
  • Must be at least 21 years of age, work well with others with a friendly and professional work ethic
  • Ability to balance timeliness and accuracy under pressure
  • Ability to listen and communicate clearly while maintaining proper confidentiality
  • Strong problem solving skills
  • Excellent phone etiquette 
  • Available some weekends and holidays
  • Mac computer proficiency with Microsoft Office and Google experience


Benefits and Perks

  • Opportunity for advancement in management team
  • Full Time employees are eligible for Aflac, health, dental and vision insurance after 90 days with employer contributions based on tenure
  • 401K retirement option available
  • Employee education reimbursement program for classes and certifications related to the culinary, spirits, beer, wine and hospitality management fields
  • "Family First" corporate discount at all our locations with the exception of Bern’s Steak House


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